1
Open Delete Account
In EvenUp, go to Profile, select Delete Account, and review what will happen.
Account deletion
Delete your EvenUp account and personal data
You can start deletion inside the app. If you cannot sign in, email us from your registered email address and we will help verify and process the request.
How to delete your account
2
Confirm your request
The app shows your exact cooling period deadline before you confirm the request.
3
Use the cooling period
Your account remains usable during the cooling period, but deletion is scheduled unless you cancel before the displayed deadline.
4
Deletion completes automatically
After the deadline, app access is restricted and deletion is completed during a later processing run.
Data deleted from active systems
- Your sign-in identity and account access
- Profile, contact details, and avatar
- Device tokens and private notifications
- Private support messages and account activity
Data that may remain
Shared expense and settlement records may remain in other participants' histories so their balances and ledgers stay accurate. Your identity is replaced with "Deleted user".
Groups you own transfer to another active member at final deletion. A group without another active member closes.
Before the cooling period deadline
You may export your records from Summary. Reviewing balances or settling them is optional and does not delay deletion. After the deadline, cancellation and normal app access are no longer available.
Retention and confirmation
Anonymised shared ledger records may remain for as long as other participants need those records. Minimal deletion audit, security, and legally required records may be retained only for those purposes. Backups are rotated on their normal schedule, and diagnostic data is typically retained for up to 90 days.
When a verified email is available, EvenUp sends a final email after permanent deletion is completed.